1. Who We Are
Flight Booking Hotline ("Company," "we," "us," or "our") is an independent third-party travel assistance service. We provide flight booking assistance, itinerary change support, cancellation processing, and upgrade assistance on behalf of travelers. When you call (800) 895-9876, you connect with independent travel assistance agents — not airline employees. Service fees may apply.
2. Information We Collect
Information You Provide Directly
- Contact Information: Name, phone number, email address, and mailing address
- Travel Information: Flight details, reservation/confirmation numbers, travel dates, destinations, and passenger names
- Payment Information: Credit card or billing information (processed securely; never stored in plaintext)
- Communications: Records of calls and interactions with our agents
Information Collected Automatically
- Usage Data: IP address, browser type, referring URLs, pages visited, and session duration
- Device Information: Device type, operating system, and browser version
- Cookies: We use cookies and similar technologies (see Section 7)
3. How We Use Your Information
- To provide, operate, and improve our flight assistance services
- To process bookings, modifications, cancellations, and upgrades on your behalf
- To communicate with you regarding your travel requests and confirmations
- To send service notifications, receipts, and important updates
- To respond to inquiries, complaints, and support requests
- To comply with legal obligations and enforce our Terms of Service
- To detect, prevent, and address fraud or security incidents
- To analyze usage patterns and improve our website and services
- To send promotional communications (you may opt out at any time)
4. How We Share Your Information
We do not sell your personal information. We may share it in these circumstances:
- Airlines & Travel Providers: Necessary travel details shared with airlines/booking systems to complete your requested services
- Service Providers: Trusted third-party vendors who assist in operating our business (payment processors, IT providers, call center platforms) — all bound by confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In the event of a merger, acquisition, or asset sale
- With Your Consent: For any other purpose with your explicit permission
5. Data Retention
We retain your personal information as long as necessary to fulfill the purposes in this policy or as required by law. Call recordings are typically retained for 90 days. Transaction and financial records are retained for a minimum of 7 years for legal and accounting compliance.
6. Your Rights and Choices
You may have the following rights regarding your personal information (varies by jurisdiction):
- Access: Request a copy of personal information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal retention obligations)
- Opt-Out of Marketing: Unsubscribe from promotional communications at any time
- Data Portability: Request your information in a portable format
To exercise any right, contact us using the information in Section 11.
7. Cookies and Tracking
Our website uses cookies and tracking technologies including: Essential Cookies (required for site function), Analytics Cookies (e.g., Google Analytics — to understand usage), and Marketing Cookies (to track advertising effectiveness). You may control cookies via your browser settings; disabling certain cookies may affect functionality.
8. Security
We implement industry-standard security measures including SSL/TLS encryption for data in transit, secure server storage, and access controls. However, no internet transmission method is 100% secure. We encourage strong passwords and responsible account management.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If you believe a minor has provided us information, please contact us immediately and we will delete it promptly.
10. California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what data we collect, the right to request deletion, and the right to opt out of data sales. We do not sell personal information. To exercise California rights, contact us below.
11. Changes to This Policy
We may update this Privacy Policy at any time. Material changes will be posted on this page with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
Questions, concerns, or data requests? Reach us at: